My medical plan offers a mail order script program. We get three months quantity and pay two months co-pay. This over time generates some savings. The company also offers an over the counter selection. My wife and I like their Senior Vitamin brand and have been using it for the last few years. Recently, I ordered another bottle of vitamins. I received notification that the order was received, saw that my credit card had been charged, but never received shipping notification. I made a mental note to call and check, but never did as I have more important things on my mind.
Last Wednesday, I received a phone call and a woman in haltingly English with a heavy oriental accent, asked me if I was so and so. Yes, I replied why do you ask? She replied" I have your vitamins, I mail to you". I told her she was very sweet and caring but should not have to use her money to fix a corporation error. I told her I would call the company and they would sent me another and she could keep the vitamins. I asked where she was calling from? Long Beach, California. Once again I told her to keep the vitamins. I called the company and they told me a replacement had been shipped UPS, and they did not know where the first shipment was. Last Friday, I received the vitamins from Long Beach in the mail, an hour later, UPS delivered the second bottle.
I am very impressed with the kind lady in Long Beach. Sunday, I went and bought a mailer. I retired from a well known pen manufacturer. Wednesday, a very nice pen will be on its way to Long Beach. An act of kindness brightened our day.